Refund policy
This page is a courtesy translation. In the event of any discrepancy, the French version prevails.
Cancellation, withdrawal and refunds for TheCallAgent offers. Last updated: 2 October 2026.
In short. A subscription taken out online is not refundable for the current period, but you can cancel it at any time, free of charge, with effect from the following period. A refund is due in the event of a billing error, a malfunction attributable to TheCallAgent, or a withdrawal in the cases provided for by law.
1. Cancelling your subscription
You can cancel your subscription at any time from your customer area or by email at odilon.buisson@thecallagent.com. Cancellation takes effect at the end of the current period. The period already started remains due and is not refunded, including on a pro-rata basis.
2. Right of withdrawal
Online subscription: our offers are reserved for business customers. A distance contract concluded between businesses does not give rise to a right of withdrawal.
Contract signed off-premises (for example during an appointment at your premises): if the subject matter of the contract falls outside the scope of your main business activity and you employ five employees or fewer, you have 14 days from the conclusion of the contract to withdraw, without having to give any reason (Article L.221-3 of the French Consumer Code).
To exercise this right, send an unambiguous statement to odilon.buisson@thecallagent.com before the deadline expires, or use the form below. We will refund you no later than 14 days after receiving your decision, using the payment method you used when ordering.
If you asked for the service to start before the end of the withdrawal period, the amount corresponding to the service provided up to the time you notified us of your decision remains due, on a pro-rata basis (Article L.221-25 of the French Consumer Code).
3. Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To CALL AGENT (TheCallAgent), 15 Rue de Saint-Hubert, 33370 Artigues-Près-Bordeaux, odilon.buisson@thecallagent.com:
I hereby give notice that I withdraw from my contract for the provision of the following service:
Ordered on / received on: ……
Customer name: ……
Customer address: ……
Customer signature (only if this form is notified on paper): ……
Date: ……
4. Billing error
Any amount invoiced in error (double charge, wrong plan or quantity) is refunded in full as soon as the error is identified.
5. Service malfunction
In the event of unavailability or malfunction of the service attributable to TheCallAgent that is not corrected within a reasonable time after you report it, you may obtain a credit note or a pro-rata refund for the period concerned. Interruptions caused by telephone carriers, technical providers or force majeure do not give rise to a refund.
6. Custom-quote offer
For the bespoke offer, the deposit, cancellation and refund terms are those set out in the signed quote.
7. Making a request
Write to odilon.buisson@thecallagent.com stating your name, your company, the invoice concerned and the reason for your request. We reply within 7 business days. Approved refunds are made using the payment method you used when ordering, within 14 days.
See also our terms and conditions of sale.